# Support **URL:** https://forum.sovryn.com/c/sovryn/support/10.md [Latest](https://forum.sovryn.com/latest.md) · [Categories](https://forum.sovryn.com/categories.md) --- ## [About the Support category](https://forum.sovryn.com/t/about-the-support-category/21)
**Author:** [@exiledsurfer](https://forum.sovryn.com/u/exiledsurfer)\ **Replies:** 1\ **Last updated:** [June 4, 2021, 8:38am UTC](https://forum.sovryn.com/t/about-the-support-category/21 "2021-06-04T08:38:47Z")
We are no longer providing technical support in the forum. Please either use the technical support channel in discord https://discord.gg/4YGJegQE or open a ticket at https://sovryn.freshdesk.com --- ## [Liquidity rewards on BOB](https://forum.sovryn.com/t/liquidity-rewards-on-bob/3209)
**Author:** [@Wargo71](https://forum.sovryn.com/u/Wargo71)\ **Replies:** 3\ **Last updated:** [July 18, 2024, 10:43am UTC](https://forum.sovryn.com/t/liquidity-rewards-on-bob/3209 "2024-07-18T10:43:51Z")
Sorry I’m new on Sovryn. Everything on RSK network works great. Recently I deposited some funds on a BOB pair market (rETH/SOV) and I cannot check(or get) my rewards (spice+rune points and fees). “Rewards” tab doesn’t… --- ## [Keeps rejecting transactions, when trying to withdraw Reward SOV](https://forum.sovryn.com/t/keeps-rejecting-transactions-when-trying-to-withdraw-reward-sov/1996)
**Author:** [@ctposheh](https://forum.sovryn.com/u/ctposheh)\ **Replies:** 2\ **Last updated:** [July 3, 2023, 11:51am UTC](https://forum.sovryn.com/t/keeps-rejecting-transactions-when-trying-to-withdraw-reward-sov/1996 "2023-07-03T11:51:28Z")
Hello there, I am not sure where to post my question, but no support section is provided so decided to ask here. I keep getting rejections when trying to withdraw my unlocked Reward SOV for AMMs. Cannot change the amoun… --- ## [Derivation path retrieve](https://forum.sovryn.com/t/derivation-path-retrieve/1702)
**Author:** [@Simsimselomii](https://forum.sovryn.com/u/Simsimselomii)\ **Replies:** 9\ **Last updated:** [March 24, 2023, 3:43pm UTC](https://forum.sovryn.com/t/derivation-path-retrieve/1702 "2023-03-24T15:43:40Z")
Is there anyone here who knows how to retrieve original derivation path? --- ## [FastBTC swap has not completed](https://forum.sovryn.com/t/fastbtc-swap-has-not-completed/2799)
**Author:** [@jmcknight](https://forum.sovryn.com/u/jmcknight)\ **Replies:** 1\ **Last updated:** [February 13, 2023, 10:51pm UTC](https://forum.sovryn.com/t/fastbtc-swap-has-not-completed/2799 "2023-02-13T22:51:36Z")
I swapped rbtc for btc via the liquality wallet four days ago and have yet to receive my BTC. the transaction is stuck on pending 2/3. Does anyone know what’s going on? I haven’t been able to get any help elsewhere. --- ## [BSC - RSK Sovryn Bridge Problem](https://forum.sovryn.com/t/bsc-rsk-sovryn-bridge-problem/1618)
**Author:** [@MarcoMR](https://forum.sovryn.com/u/MarcoMR)\ **Replies:** 3\ **Last updated:** [August 30, 2022, 2:07am UTC](https://forum.sovryn.com/t/bsc-rsk-sovryn-bridge-problem/1618 "2022-08-30T02:07:38Z")
I’m having a problem with BNB to RSK Sovryn … Used the Bridge on Sovryn app from BSC to RSK… it was complete on BSC… the BNB still don’t appear on my wallet on RSK … it passed 11 hours… --- ## [Price history missing after latest updates](https://forum.sovryn.com/t/price-history-missing-after-latest-updates/2632)
**Author:** [@karabela](https://forum.sovryn.com/u/karabela)\ **Replies:** 0\ **Last updated:** [June 12, 2022, 2:42am UTC](https://forum.sovryn.com/t/price-history-missing-after-latest-updates/2632 "2022-06-12T02:42:28Z")
looks like after latest update the tradingview price history is broken/lost. The price data from 22/May/21 to 2/Jun/22 is missing. --- ## [Lost all my funds today - Liquality wallet](https://forum.sovryn.com/t/lost-all-my-funds-today-liquality-wallet/1687)
**Author:** [@Simsimselomii](https://forum.sovryn.com/u/Simsimselomii)\ **Replies:** 62\ **Last updated:** [June 6, 2022, 12:00pm UTC](https://forum.sovryn.com/t/lost-all-my-funds-today-liquality-wallet/1687 "2022-06-06T12:00:35Z")
Lost a fortune today because of liquality I always loved sovryn and still do but this experience killed me. I reinstalled the wallet because of the bug issue. I have my seed phrase written down on 3 papers at home and … --- ## [I was removed from sovryn discord for sharing my blog?](https://forum.sovryn.com/t/i-was-removed-from-sovryn-discord-for-sharing-my-blog/2128)
**Author:** [@therealbenji](https://forum.sovryn.com/u/therealbenji)\ **Replies:** 5\ **Last updated:** [January 5, 2022, 7:47pm UTC](https://forum.sovryn.com/t/i-was-removed-from-sovryn-discord-for-sharing-my-blog/2128 "2022-01-05T19:47:37Z")
I’m curious as to why I was removed from the Sovryn discord channel because I posted a link to my blog. The blog is hosted on my personal site titled, “In Defense of Crypto”. Did I break a rule? --- ## [RSK account not on Ledger?](https://forum.sovryn.com/t/rsk-account-not-on-ledger/2112)
**Author:** [@R213](https://forum.sovryn.com/u/R213)\ **Replies:** 1\ **Last updated:** [November 24, 2021, 11:36am UTC](https://forum.sovryn.com/t/rsk-account-not-on-ledger/2112 "2021-11-24T11:36:09Z")
I just got a Ledger hardware wallet and imported my existing Liquality wallet seed phrase I’ve been using to LP and interact on Sovryn to the Ledger, however when I connect it to The Sovryn App I only see an endless lis… --- ## [I cannot claim my SOV liquidity rewards](https://forum.sovryn.com/t/i-cannot-claim-my-sov-liquidity-rewards/2043)
**Author:** [@Brux](https://forum.sovryn.com/u/Brux)\ **Replies:** 1\ **Last updated:** [November 11, 2021, 3:24am UTC](https://forum.sovryn.com/t/i-cannot-claim-my-sov-liquidity-rewards/2043 "2021-11-11T03:24:28Z")
Hey I have the problem that I could not claim my liquidity rewards because an error message tells me to turn on contract data in my ledger settings. I have my metamask and dapp connected to the ledger nano S and on the… --- ## [Reward cash out disappeared](https://forum.sovryn.com/t/reward-cash-out-disappeared/1937)
**Author:** [@Kaizen](https://forum.sovryn.com/u/Kaizen)\ **Replies:** 5\ **Last updated:** [November 1, 2021, 12:25pm UTC](https://forum.sovryn.com/t/reward-cash-out-disappeared/1937 "2021-11-01T12:25:16Z")
Earlier today I cashed out my rewards from providing liquidity/yield farming. They seem to now be gone/no record. I cashed out a few months ago and those funds show up under rewards/total rewards earned and below as a … --- ## [Rewards claiming](https://forum.sovryn.com/t/rewards-claiming/1923)
**Author:** [@CryptoEnergy](https://forum.sovryn.com/u/CryptoEnergy)\ **Replies:** 1\ **Last updated:** [October 24, 2021, 11:18pm UTC](https://forum.sovryn.com/t/rewards-claiming/1923 "2021-10-24T23:18:01Z")
Hello there is a problem when claiming rewards in new UI two pop ups open on liquality wallet with different fees. --- ## [Latest Update Took My SOV](https://forum.sovryn.com/t/latest-update-took-my-sov/1906)
**Author:** [@countrybum](https://forum.sovryn.com/u/countrybum)\ **Replies:** 1\ **Last updated:** [October 19, 2021, 2:28pm UTC](https://forum.sovryn.com/t/latest-update-took-my-sov/1906 "2021-10-19T14:28:00Z")
The update that was pushed yesterday evening(last night) has caused some of my SOV to go missing. Yesterday, I withdrew rewards in order to claim them. Unfortunately, I could not claim them because the rewards claiming… --- ## [FastBTC transaction still has not went through](https://forum.sovryn.com/t/fastbtc-transaction-still-has-not-went-through/712)
**Author:** [@cryptocurrent](https://forum.sovryn.com/u/cryptocurrent)\ **Replies:** 7\ **Last updated:** [September 30, 2021, 5:37pm UTC](https://forum.sovryn.com/t/fastbtc-transaction-still-has-not-went-through/712 "2021-09-30T17:37:24Z")
Can someone please help. I have mentioned this in the discord (cant access the discord now) and in the telegram. My FastBTC transaction did not go through. BTC to FastBTC BTC Transaction aeb584ead6119292a8a4cc2759954… --- ## [Problem using Sovryn bridge between BSC and RSK with USDT](https://forum.sovryn.com/t/problem-using-sovryn-bridge-between-bsc-and-rsk-with-usdt/1613)
**Author:** [@gperezalba](https://forum.sovryn.com/u/gperezalba)\ **Replies:** 4\ **Last updated:** [September 22, 2021, 5:36pm UTC](https://forum.sovryn.com/t/problem-using-sovryn-bridge-between-bsc-and-rsk-with-usdt/1613 "2021-09-22T17:36:35Z")
I used Sovryn bridge to try to send USDT in BSC to RSK. I followed all the process, the TX in BSC is confirmed (so my USDT are in Bridge SC), but after more than 1h I’m not receiving anything on RSK. I’m using only Metam… --- ## [Sending sovryn to MetaMask](https://forum.sovryn.com/t/sending-sovryn-to-metamask/1727)
**Author:** [@Jnix](https://forum.sovryn.com/u/Jnix)\ **Replies:** 4\ **Last updated:** [September 20, 2021, 3:08am UTC](https://forum.sovryn.com/t/sending-sovryn-to-metamask/1727 "2021-09-20T03:08:24Z")
So I sent sovryn to metamask from ascendex. Checked contract on cmc and it was erc20. But after I noticed it’s rsk. Am I screwed ? --- ## [Liquality extension on Brave](https://forum.sovryn.com/t/liquality-extension-on-brave/1686)
**Author:** [@Yorkie](https://forum.sovryn.com/u/Yorkie)\ **Replies:** 4\ **Last updated:** [September 16, 2021, 11:02pm UTC](https://forum.sovryn.com/t/liquality-extension-on-brave/1686 "2021-09-16T23:02:46Z")
Hi, guys, not sure if it’s just me, or anybody else have problems with connecting to Liquality on Brave? After I click here on “Liquality”, a new tab opens with Liquality website, but I have an extension installed on Br… --- ## [Lost sovryn, I need HELP!](https://forum.sovryn.com/t/lost-sovryn-i-need-help/1588)
**Author:** [@anth](https://forum.sovryn.com/u/anth)\ **Replies:** 4\ **Last updated:** [September 14, 2021, 7:57pm UTC](https://forum.sovryn.com/t/lost-sovryn-i-need-help/1588 "2021-09-14T19:57:32Z")
hello all, I closed my window that I had opened for months with my sovryn portfolio and then I eventually reopened them and connected my liquidity wallet, but for some reason I have no sovryn in my portfolio anymore and … --- ## [How to see earned SOV statistics on LPools?](https://forum.sovryn.com/t/how-to-see-earned-sov-statistics-on-lpools/1576)
**Author:** [@jasta11](https://forum.sovryn.com/u/jasta11)\ **Replies:** 1\ **Last updated:** [August 13, 2021, 12:56pm UTC](https://forum.sovryn.com/t/how-to-see-earned-sov-statistics-on-lpools/1576 "2021-08-13T12:56:53Z")
Hi Guys, i want to check how much earned SOV i got over the time for each of my LPools? I have SOV-rBTC and BNB-rBTC. Is that any feature? rgds Jasta11 --- ## [Link to support discord?](https://forum.sovryn.com/t/link-to-support-discord/1355)
**Author:** [@neeel](https://forum.sovryn.com/u/neeel)\ **Replies:** 1\ **Last updated:** [June 16, 2021, 9:09am UTC](https://forum.sovryn.com/t/link-to-support-discord/1355 "2021-06-16T09:09:53Z")
The link is broken in every other thread --- ## [For Folks getting Stuck in Liquality Wallet](https://forum.sovryn.com/t/for-folks-getting-stuck-in-liquality-wallet/1256)
**Author:** [@LordElvic](https://forum.sovryn.com/u/LordElvic)\ **Replies:** 1\ **Last updated:** [June 4, 2021, 8:37am UTC](https://forum.sovryn.com/t/for-folks-getting-stuck-in-liquality-wallet/1256 "2021-06-04T08:37:23Z")
Hey all - some folks on the forum gave me some clues to fixing this so walking you through what worked for me. DO NOT MOVE 100% of RBTC from the Liquality Wallet. Not only will this prevent SOV Staking, it creates an… --- ## [Disappearing rBTC](https://forum.sovryn.com/t/disappearing-rbtc/1274)
**Author:** [@rnfuu8](https://forum.sovryn.com/u/rnfuu8)\ **Replies:** 2\ **Last updated:** [June 4, 2021, 8:37am UTC](https://forum.sovryn.com/t/disappearing-rbtc/1274 "2021-06-04T08:37:04Z")
Tried to submit a support case but capcha would not work. I deposited rBTC in order to deposit SOV for yield farming. Had sufficient rBTC to power the transaction, but when I clicked submit, it said “insufficient funds.”… --- ## [Invest Liquility but no LP return](https://forum.sovryn.com/t/invest-liquility-but-no-lp-return/1287)
**Author:** [@sovryn](https://forum.sovryn.com/u/sovryn)\ **Replies:** 1\ **Last updated:** [June 4, 2021, 8:36am UTC](https://forum.sovryn.com/t/invest-liquility-but-no-lp-return/1287 "2021-06-04T08:36:42Z")
You are having problems again to show the balance of my contribution to a supposed contract that, strangely, did not return another LP contract, 0x6D1f3cCf4Df0aC5b255023cF4DC00B478293DD2C so I do not know to which ad… --- ## [BTC not showing up](https://forum.sovryn.com/t/btc-not-showing-up/498)
**Author:** [@stinger2500](https://forum.sovryn.com/u/stinger2500)\ **Replies:** 12\ **Last updated:** [May 29, 2021, 9:49pm UTC](https://forum.sovryn.com/t/btc-not-showing-up/498 "2021-05-29T21:49:07Z")
Hi guys. So i sent some btc to the sovryn app and it isnt showing up on my wallet. In the bottom (under top-up history) the btc that i sent over but its stuck there. Its not showing up in the wallet under btc. i can see… --- ## [Wallet not connected - staking](https://forum.sovryn.com/t/wallet-not-connected-staking/1229)
**Author:** [@alberto](https://forum.sovryn.com/u/alberto)\ **Replies:** 2\ **Last updated:** [May 29, 2021, 9:47pm UTC](https://forum.sovryn.com/t/wallet-not-connected-staking/1229 "2021-05-29T21:47:39Z")
Hello, I try to do staking but I always get the message to connect the wallet (MetaMask). In all other sections I can operate normally. I am using Brave updated and have rebooted, deleted browsing data, deactivated oth… --- ## [Failed transaction before staking](https://forum.sovryn.com/t/failed-transaction-before-staking/1147)
**Author:** [@alberto](https://forum.sovryn.com/u/alberto)\ **Replies:** 5\ **Last updated:** [May 29, 2021, 9:46pm UTC](https://forum.sovryn.com/t/failed-transaction-before-staking/1147 "2021-05-29T21:46:25Z")
Hi there, I had a problem trying to do SOV staking: the staking transaction came back “failed”, but the approval transaction shows up as successful. Should I try again or is there some error message I am missing? I hav… --- ## [Swap SOV \> rBTC Liquality issue](https://forum.sovryn.com/t/swap-sov-rbtc-liquality-issue/1231)
**Author:** [@GoatCreek](https://forum.sovryn.com/u/GoatCreek)\ **Replies:** 4\ **Last updated:** [May 29, 2021, 9:45pm UTC](https://forum.sovryn.com/t/swap-sov-rbtc-liquality-issue/1231 "2021-05-29T21:45:55Z")
Hi, I’m trying to swap some (2,9) SOV to rBTC for being able to join the loot drop. When confirming it, Liquality is sending 0 rBTC instead of 2.9 SOV. Quite new to this all. So am I doing something wrong, or is it a b… --- ## [SOV / RBTC Liquality issue - STUCK](https://forum.sovryn.com/t/sov-rbtc-liquality-issue-stuck/1243)
**Author:** [@LordElvic](https://forum.sovryn.com/u/LordElvic)\ **Replies:** 2\ **Last updated:** [May 29, 2021, 9:45pm UTC](https://forum.sovryn.com/t/sov-rbtc-liquality-issue-stuck/1243 "2021-05-29T21:45:31Z")
5/27 - I moved BTC to RBTC and bought 30.60793693 SOV, I tried staking the SOV and had 2 RBTC token requests for 0 RBTC approved. Since then - I have had “Insufficient funds” to do ANYTHING on RSK. Liquality suggested … --- ## [New to Sovryn - some help please](https://forum.sovryn.com/t/new-to-sovryn-some-help-please/1253)
**Author:** [@claudiu](https://forum.sovryn.com/u/claudiu)\ **Replies:** 1\ **Last updated:** [May 29, 2021, 9:44pm UTC](https://forum.sovryn.com/t/new-to-sovryn-some-help-please/1253 "2021-05-29T21:44:08Z")
Hi guys, New to Sovryn so bear with me, I have two issues. I’m using the liquality wallet. I bought SOV with rBTC and after that I wanted to deposit the SOV (Liquidity-mining) in the SOV/rBTC pool. I selected 100% f… [Next page](https://forum.sovryn.com/c/sovryn/support/10.md?page=1)